FREQUENTLY ASKED QUESTIONS
Have a question that isn't answered here? Let us know!
Q: How do I reset my alarm when there is a Sys Tbl?
A: Press reset or hold 9 for five seconds
Q: How do I deactivate an alarm system?
A: Type code in and press on/off
Q: Can I pay my bill with electronic check or with my credit card?
A: Yes! Print out THIS form, complete all fields and send to Gove Security
Q: How do I clear a false alarm?
A: Call Central Station at 602-244-1234 or 1-800-633-2677 and give name and pass-code
Q: How do I set my alarm at night so the interior is not armed?
A: Press the interior button then the on/off button (For Magnum panels press "B" twice)
Q: There is a trouble code on my keypad. What does it mean?
- E01-00 = no power to alarm
Check outlet that the transformer to the alarm is plugged into - E02-00 = master panel battery is low and needs to be replaced
Call for service - E03-00 = the phone line to the alarm has been disconnected
Check the home line and if any recent work has been done on the phone lines, call the phone company - E04-00 = Transmitter supervisory failure
Call for service - E05-00 = Transmitter low battery
Battery in transmitter needs to be replaced please call for service - ANY OTHER CODE, CALL FOR SERVICE!
Q: What is my Customer number and Account number?
A: Look on the monthly bill. The Account number starts with "CA". The Customer number is a 4 digit number on the top right of the bill. Remember to always write either number on your payment
